1. Eligibility for Returns

• Returns are accepted within 5 days of receiving the product.
• Products must be unused, in their original packaging, and accompanied by a valid proof of purchase.
• Items purchased during sale events or using promotional discounts are not eligible for returns.

2. Unboxing Video Requirement

• An unboxing video is mandatory for initiating returns for damaged, defective, or incorrect products.
• The video should clearly show the package in its original condition, the unsealing process, and the product inside.

3. Non-Returnable Items

• Opened or used products.
• Custom-made or personalized items.

4. How to Initiate a Return

• Refunds are initiated after the returned product is received and inspected.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges, if any, are non-refundable.

5. Refunds 

• Refunds are initiated after the returned product is received and inspected.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges, if any, are non-refundable. 

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product). 

7. Exchanges

• Exchanges are allowed only for defective or damaged items. Contact us to arrange an exchange.

8. Order Cancellations

• Orders can be cancelled within 24 hours of placement. Once processed, cancellation requests cannot be accommodated.

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